tk999 agent Terms and Conditions
Please read the following terms carefully before using this platform. Continuing to use the site means you have accepted these terms.
Definitions and Introduction
These terms and conditions ("Terms") govern the use of the tk999 agent platform and all its services. In this document, "platform" refers to the tk999 agent website, mobile application and all related digital services. "User" refers to any person who has registered on this platform or is using its services.
"We", "our" or "tk999 agent" refers to the organisation operating this platform. These Terms are governed by applicable laws of Bangladesh and apply to users in Bangladesh. By accessing or using this platform you fully agree to these Terms. If you do not agree to these Terms, please do not use this platform.
Account Registration
2.1 Registration Process
To open an account on tk999 agent you must provide accurate and complete information. The details you provide at registration — name, mobile number, date of birth — must be true and your own. Providing false information may result in account suspension or closure.
2.2 One Account Policy
Each person may operate only one account. Opening multiple accounts under the same person's name is strictly prohibited. If multiple accounts are found operating from the same IP address or device, tk999 agent reserves the right to investigate and close them if necessary.
2.3 Account Verification (KYC)
tk999 agent may request identity documents or other paperwork for account verification at any time. A National ID (NID), passport or other government-issued ID may be required. Withdrawals may be temporarily held until verification is complete.
- Keep your account password private and do not share it with anyone.
- If any unauthorised access to your account occurs, inform us immediately.
- Use a strong password to keep your account secure.
Age and Eligibility
To open an account and use any service on tk999 agent, the user must be at least 21 years of age. This platform is strictly prohibited for minors. If a false age is provided at registration, the account will be cancelled and all balances may be forfeited.
The user must be a resident of Bangladesh and must be eligible to participate in such activities under applicable laws of Bangladesh. Users from any area where such gaming services are prohibited by local law may not use this platform.
Deposits and Withdrawals
4.1 Deposit Methods and Minimum Amount
Payment methods currently active on tk999 agent: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). The minimum deposit amount for each method is ৳300.
4.2 Withdrawal Policy
The minimum withdrawal amount is ৳500. Withdrawals must be made through the same payment method used for the deposit. Withdrawals are generally processed within 5 to 30 minutes. However, during the verification process it may take longer.
4.3 Deposit and Withdrawal Limits
If any suspicious financial activity is detected, tk999 agent reserves the right to hold transactions and request additional verification. Depositing funds linked to money laundering or any other illegal financial activity is strictly prohibited and the associated account will be closed.
Bonuses and Promotions
5.1 Welcome Bonus
tk999 agent offers new users a 200% bonus on the first deposit, up to ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000 — and a wagering requirement of ৳2,000 × 25 = ৳50,000 must be completed before the bonus can be withdrawn.
5.2 Wagering Requirements
Every bonus comes with a wagering requirement. To withdraw winnings from a bonus, the bonus amount must be wagered 25 times. The bonus funds cannot be withdrawn until the wagering is complete. Another example: a deposit of ৳5,200 gives a maximum bonus of ৳5,000, total balance ৳10,200 — wagering will be ৳5,000 × 25 = ৳1,25,000.
5.3 General Bonus Rules
- A bonus may only be claimed once — one welcome bonus per account.
- Bonuses will not be given to multiple accounts belonging to the same person or household.
- Violating bonus terms may result in the bonus and any winnings from it being cancelled.
- tk999 agent reserves the right to change or cancel bonus offers at any time.
- The list of games eligible to be played with bonus funds will be stated in the bonus terms.
Gaming Rules
6.1 Game Integrity
All slots, live casino, cricket betting and other games available on tk999 agent are conducted fairly. The outcome of each game is determined by an impartial Random Number Generator (RNG) system.
6.2 Betting Rules
Specific rules apply to each game category. For live casino, baccarat, roulette or sports betting — detailed rules can be found in the game interface. Once a bet is confirmed it cannot be changed.
6.3 Technical Issues
If a game is left incomplete due to a server outage or internet disconnection, tk999 agent will make a decision based on its records. tk999 agent reserves the right to correct any payout that was displayed incorrectly due to a technical error.
Prohibited Activities
The following activities are strictly prohibited on this platform:
- Money laundering or depositing funds from illegal sources onto the platform.
- Using software, bots or scripts to manipulate game outcomes.
- Opening multiple accounts to take advantage of bonuses.
- Attempting unauthorised access to another user's account.
- Any attempt to compromise the platform's security systems.
- Operating an account under a false identity or in someone else's name.
- Deliberately exploiting technical errors.
- Operating an account on behalf of someone under 21 years of age.
Involvement in any of the above activities will result in immediate account closure and all balances and bonuses will be forfeited. Legal action may be taken if necessary.
Account Suspension and Closure
8.1 Suspension by tk999 agent
If a breach of terms is suspected or an investigation is required, tk999 agent may temporarily suspend any account. Deposits or withdrawals will not be possible while the account is suspended. After the investigation, a decision will be made to restore the account or close it permanently.
8.2 Closure at User Request
If a user wishes to close their own account, they can request it from the support team via live chat or email. It is advised to withdraw all valid balance before closing the account.
Privacy and Data Protection
tk999 agent is committed to protecting your personal information. SSL encryption technology is used to keep all financial transactions and personal data secure. Full details of how we collect, use and protect your information can be found in our Privacy Policy.
Your account information is not sold or unnecessarily shared with third parties. Information may need to be provided to authorities due to legal obligations or for fraud prevention purposes.
Responsible Gaming
tk999 agent places the highest importance on responsible gaming. Gaming is a form of entertainment — it should not be treated as a source of income. You are advised not to bet beyond your means.
If you feel that gaming is having a negative impact on your daily life or financial situation, please read our Responsible Gaming Guidelines. There you will find information on self-exclusion, setting deposit limits and getting support.
- Set your own limits on gaming time and money spent.
- Avoid increasing your bets based on emotions.
- Use the self-exclusion option if needed.
- Keep minors away from gaming.
Limitation of Liability
The tk999 agent platform is provided on an "as is" basis. We make every effort to address losses caused by internet disconnection, third-party payment gateway errors or other reasons, but it is not possible to accept full responsibility in all circumstances.
Any financial loss from gaming is entirely the user's own responsibility. tk999 agent never guarantees specific winnings and no such claim will be accepted. To learn more about us, you can visit our About Us page.
Changes and Amendments
tk999 agent reserves the right to change these Terms at any time. A notice will be posted on the platform for significant changes. Continuing to use the platform after changes have been made will be considered acceptance of the new Terms.
The latest version of these Terms will always be available on this page. It is advised to visit this page regularly.
Contact & Support
If you have any questions or complaints about these terms, please contact our support team. Our customer service is active 24 hours a day, 7 days a week.
- Live Chat: from the chat button on any page of the platform
- Email: [email protected]
Support is available in both Bengali and English.