tk999 agent Privacy Policy

In this document, "tk999 agent" refers to this website and all services operated under it. "User" refers to any person who browses this platform, opens an account, or uses any of its services.

"Personal information" refers to all information that can directly or indirectly identify you as a specific individual — such as your name, mobile number, email address, financial information, or device identifiers.

This privacy policy applies equally to all pages of tk999 agent, its mobile application, and sub-services. Our site's Terms and Conditions and this privacy policy complement each other and must both be read together.

2.1 Information Collected at Registration

When you open an account at tk999 agent, we collect the following information:

• Full name (in Bengali or English, matching the national ID card)
• Mobile number (linked to your bKash, Nagad, or Rocket account)
• Email address
• Date of birth (for age verification — only those aged 21 or above may register)
• Username and password (password is stored in encrypted form)

2.2 Information Collected for Identity Verification

In certain cases, particularly for large transactions, we may request national ID card or passport details. This information is used solely for identity verification and is never sold to any third party.

2.3 Automatically Collected Information

Some information is recorded automatically while you browse the site:

• IP address and device type
• Browser and operating system information
• Pages visited and time spent on them
• Referral source (how you arrived at the site)
• Game play history and betting information

2.4 Financial Transaction Information

During deposits and withdrawals, information about the transaction date, amount, and payment method (bKash, Nagad, Rocket, Upay, or bank transfer) is stored. Mobile banking PINs and bank account passwords are never collected.

tk999 agent uses the collected information for the following purposes:

• Account management: To create, verify, and keep your account active.
• Transaction processing: To correctly complete deposit and withdrawal requests.
• Customer support: To resolve your issues via live chat or email.
• Fraud prevention: To detect unusual or suspicious activity.
• Promotional communication: To inform you about bonuses and offers, with your consent.
• Service improvement: To analyze usage patterns and make the platform easier to use.
• Responsible gaming: To take necessary steps if signs of excessive gaming are identified.

4.1 What Are Cookies

Cookies are small text files stored in your browser. They are used to ensure the site functions properly and to personalise your experience.

4.2 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: To remember your language preference and other personal settings.
• Analytics cookies: To collect site usage statistics and improve the service (without any personal identification).

4.3 Cookie Controls

You can disable cookies at any time from your browser settings. However, if essential cookies are turned off, some features of the site may not work properly and you may have trouble logging in.

tk999 agent may share information with third parties in the following limited circumstances:

5.1 Payment Processors

Relevant transaction information is sent to the respective payment providers to complete bKash, Nagad, Rocket, Upay, and bank transfers. These providers operate under their own security standards.

5.2 Technology Service Providers

Technology companies we work with for site operations, hosting, analytics, and fraud prevention process data under specific agreements with us — they cannot use it for their own purposes.

5.3 Legal Obligations

We may be required to provide information to relevant authorities in response to a court order or legal process.

6.1 Technical Security

All data transmitted to tk999 agent is protected through SSL encryption. Passwords and sensitive financial information are stored in encrypted form on our servers. Firewalls and security monitoring systems are in place to prevent unauthorised access to the servers.

6.2 Organisational Security

Only staff members who need access can view user information, and all of them work under a confidentiality agreement. Data security training is provided on a regular basis.

6.3 Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, financial and transaction-related information is kept for the period required by applicable law. After that period, data is securely deleted.

You have the following rights over your personal information on the tk999 agent platform:

• Right of access: You may request to know what information we hold about you.
• Right to correction: Contact the support centre to update any incorrect or outdated information.
• Right to deletion: In certain circumstances, you may request that your account and data be deleted — however, some information may need to be retained due to legal or financial obligations.
• Right to object to processing: You may opt out of promotional communications at any time.
• Data portability: You may request a copy of your account information in a structured format.

To exercise these rights, contact our customer support team. We are available 24/7 via live chat and email in both Bengali and English. The Responsible Gaming guide has details on restricting your account or self-exclusion.

tk999 agent is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under 21.

Date of birth is verified at registration, and a government-issued ID may be used to confirm age if needed. If we find that information from a minor has been collected, that account is immediately closed and the data is deleted.

tk999 agent reserves the right to update this privacy policy at any time. If there are significant changes to the policy, we will notify you in the following ways:

• By displaying a notice on the site's main page.
• By sending a notification to the email linked to your account.
• By requesting your consent at the time of login.

If you continue to use the site after a revised policy is published, it will be considered that you have accepted the new terms. We therefore recommend visiting this page regularly.

Our FAQ section has answers to frequently asked questions about privacy and data protection.

For any questions, complaints, or requests related to the privacy policy, contact us directly:

• Live Chat: Start a chat directly from any page on the site, 24/7.
• Email: [email protected] (responses provided in both Bengali and English)

Our customer support team is active 7 days a week, 24 hours a day. Data protection requests are generally responded to promptly.